Privacy Policy

Last updated: January 1, 2025

Alpha-Pe Solutions Pvt. Ltd. ("Alpha-Pe," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Personal Information

When you use our services, we may collect the following information:

  • Full name, email address, and phone number
  • PAN number, Aadhaar number (for KYC verification)
  • Date of birth, gender, and marital status
  • Employment details and income information
  • Bank account details
  • Credit score and credit history (with your consent)

Automatically Collected Information

  • IP address, browser type, and device information
  • Pages visited, time spent, and navigation patterns
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for:

  • Processing your loan applications and matching you with suitable lenders
  • Checking your credit score and eligibility
  • Communicating about your application status and offers
  • Improving our services and user experience
  • Compliance with legal and regulatory requirements
  • Fraud prevention and security purposes

3. Information Sharing

We share your information only with:

  • Partner Banks & NBFCs: Only the lender you select receives your application details
  • Credit Bureaus: For credit score checks (with your explicit consent)
  • Service Providers: Trusted third parties who assist in our operations
  • Legal Authorities: When required by law, court order, or regulatory bodies

We do NOT sell your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures including:

  • 256-bit SSL encryption for all data transmissions
  • Secure data storage with restricted access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection protocols

5. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may limit some features of our website.

6. Your Rights

You have the right to:

  • Access your personal data held by us
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal obligations)
  • Withdraw consent for data processing
  • Opt out of marketing communications

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, this is for a period of 5 years from the last interaction.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of our services after changes constitutes acceptance of the revised policy.

9. Contact Us

For privacy-related queries or to exercise your rights, contact our Data Protection Officer:

  • Email: privacy@alpha-pe.com
  • Phone: 1800-123-4567
  • Address: Alpha-Pe Solutions Pvt. Ltd., C-202, Taj Enclave, Geeta Colony, East Delhi, Delhi — 110031
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