Grievance Redressal
We are committed to resolving your concerns promptly and fairly.
Alpha-Pe is committed to providing excellent service. If you have any complaint or grievance regarding our services, please follow the process outlined below.
Step 1: Customer Support
For immediate assistance, reach out to our customer support team:
- Email: support@alpha-pe.com
- Phone: 1800-123-4567 (Toll-Free, Mon-Sat, 9AM-7PM)
- Response Time: Within 24 hours
- Resolution Time: 3-5 business days
Step 2: Grievance Officer
If your complaint is not resolved within 5 business days, or if you are unsatisfied with the resolution, you may escalate to our Grievance Officer:
- Name: [Grievance Officer Name — To be updated]
- Email: grievance@alpha-pe.com
- Phone: [Phone Number — To be updated]
- Address: Alpha-Pe Solutions Pvt. Ltd., C-202, Taj Enclave, Geeta Colony, East Delhi, Delhi — 110031
- Resolution Time: 15 business days from receipt of complaint
Step 3: Regulatory Bodies
If your grievance remains unresolved after 30 days, you may approach the relevant regulatory authority:
- For complaints related to banking partners: Reserve Bank of India (RBI) — Banking Ombudsman
- For insurance-related complaints: IRDAI Grievance Cell
- For general consumer complaints: National Consumer Helpline — 1800-11-4000
How to File a Complaint
When filing a complaint, please include:
- Your full name and registered mobile number/email
- Application reference number (if applicable)
- Detailed description of your complaint
- Supporting documents (if any)
- Expected resolution
Our Commitment
- All complaints are acknowledged within 24 hours
- A unique complaint reference number is assigned for tracking
- Regular updates are provided during the resolution process
- We treat all complaints with confidentiality and fairness